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Tokyo MK Co., Ltd. – Privacy Policy

1. Personal Information Collected and Its Purpose

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Tokyo MK conducts a variety of business and social activities, centered on our taxi operations. We collect and manage customer information to the extent necessary for each purpose as outlined below.

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1) Taxi Services

  • Customers who use our taxis or other vehicles may be registered as members. We collect name, phone number, and pick-up location for dispatch purposes.

  • Calls to our call center may be recorded to maintain and improve service quality, evaluate performance, and ensure accurate responses.

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2) Related Services
For other services, we may collect basic customer information (name, address, phone number) as well as other personal information necessary for each specific service:

  1. Membership Services: Additional information such as billing details, age, gender, and income may be collected to provide member services, promotions, and credit management.

  2. Driver Dispatch, Bus, and Security Services: Information on individual schedules, building access, and billing-related details.

  3. Travel Services: Destination, passport information, and other details necessary for travel-related services.

  4. MK Newspaper Subscription

Tokyo MK may use the above information to provide customers and individuals with information about products, services, and other content deemed beneficial or socially meaningful. Please be aware of this in advance.

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3) Other Uses
For campaigns, surveys, events, or petition participation, information required for the purpose of the activity may be collected.

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2. Provision and Joint Use of Information

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  • Collected personal information may be provided to MK Group regional passenger transport companies and related affiliates to offer services and information useful to customers.

  • Information related to radio-dispatched taxis may be shared with joint users for dispatch and billing purposes.

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Joint Users:

  • Regional passenger transport companies of the MK Group

 

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エムケイ株式会社
京都市南区西九条東島町63-1 
窓口：総務部 電話075-555-3132
大阪エムケイ株式会社
大阪市西成区北津守2丁目1-21
窓口：総務部 電話06-6453-5489
神戸エムケイ株式会社
神戸市中央区港島８丁目11番２
窓口：総務部 電話078-306-5655
各地域旅客運送事業会社
泉佐野市高松東1-10-37泉佐野センタービル4F
窓口：総務部　電話078-306-5655
福岡エムケイ株式会社
福岡市中央区那の津3丁目14-16
窓口：総務部　電話092-713-5588
名古屋エムケイ株式会社
名古屋市北区金田町4丁目1番1号
窓口：総務部　電話052-912-5757
滋賀エムケイ株式会社
大津市石山寺四丁目２番２７号
窓口：総務部　電話077-531-2001
札幌エムケイ株式会社
札幌市白石区中央一条五丁目４番２０号
窓口：総務部　電話011-866-3362
エムケイ観光バス株式会社
京都市南区上鳥羽北花名町１－１
窓口：総務部　電話075-681-8540

Other affiliated companies

株式会社タクト
窓口：総務部 電話075-681-8501
京都市右京区西院平町25 ライフプラザ西大路四条6F
ベストバリューエネルギー株式会社
窓口：総務部　電話075-681-8540
京都市南区西九条東島町63-1
エムケイリーシング株式会社
窓口：総務部 電話075-681-8540
京都市南区上鳥羽北花名町１－１
株式会社エムケイファイナンス
窓口：総務部 電話075-682-0674
京都市南区西九条島町36
エムケイ石油株式会社
窓口：総務部　電話075-681-8501
京都市南区西九条東島町63-1
エムケイホールディングス株式会社
窓口：総務部 電話075-555-3132
京都市南区西九条東島町63-1

Wireless-related joint users

協同組合京都タクシー協会
京都市北区上賀茂西河原町１－１
窓口：総務部　電話075-555-3132
ＭＫ無線事業協同組合
京都市南区西九条東島町６３－１
窓口：総務部　電話075-555-3132

3. Security Measures

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Tokyo MK takes all reasonable steps to ensure the safe management of personal information.

Security measures include:

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1) Organizational Measures

  • Rules for protecting personal information are formalized according to JIS Q 15001.

  • A responsible manager oversees compliance and supervision.

  • Contractors, such as waste disposal or cleaning companies, are bound by confidentiality agreements when handling information.

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2) Personnel Measures

  • All employees, including executives, drivers, part-time staff, and temporary workers, are educated on these rules and supervised to ensure compliance.

  • Drivers are specifically trained to protect customer information and strictly adhere to non-disclosure obligations.

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3) Technical Measures

  • Security measures include access control, monitoring of network activity, and management of data transmission to prevent unauthorized access, alteration, theft, loss, leakage, or impersonation.

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4) Physical Measures

  • Facilities, equipment, and devices storing personal information are secured through locks, surveillance, and other reasonable safeguards.

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5) Management of Outsourced Services

  • Personal information may be entrusted to third-party providers for services such as direct mail, newspaper delivery, billing, or IT system development and maintenance.

  • These providers are selected and monitored according to Tokyo MK standards under non-disclosure agreements.

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4. Disclosure and Correction of Personal Information

  • Requests for disclosure, suspension of use, or correction of personal information can be made via the contact points below.

  • Requests should generally be submitted in writing, and your identity will be verified before a reasonable response is provided.

  • Please note that we may not be able to provide information beyond what was originally collected.

  • Any costs incurred for investigation or processing may be charged to the requester.

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5. Complaints & Inquiries

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For complaints, consultations, or requests regarding disclosure, correction, or use of personal information, please contact the following:

 

Tokyo MK Co., Ltd.

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For personal information related to taxi dispatch:
Call Center: 03-5547-5551

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For all other personal information inquiries:
General Affairs Department: 03-5547-5547
E-mail: privacy@mk-group.co.jp

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Note: This Privacy Policy may be updated as necessary to reflect changes in the information handled or services provided.

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