Important Notice

Customers Who Made Reservations by Phone on August 7

Due to a system issue, some phone reservations made between approximately 5:00 AM on August 7 and 3:00 AM on August 8 may not have been properly recorded.

As time-sensitive bookings such as airport transfers may be affected, please contact us urgently to confirm your reservation if you booked by phone during this period.

Reservation Confirmation: +81-3-5547-5551

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Confirmation is available by phone only. 

Please tell our staff: “I’m calling to confirm a reservation I made on August 7.”

Email and smartphone reservations are being reviewed separately. New reservations and dispatch services are operating as usual. We sincerely apologize for the inconvenience and appreciate your cooperation.

Tokyo MK Co., Ltd.

President  Kyomi Matsubara