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Thank you for using Tokyo MK. ​We are implementing "Cool Biz" as part of our efforts to combat global warming. During the following period, we may not require jackets. We appreciate your understanding. Implementation Period: May 21st to September 30th

Our company deeply values customer feedback and is committed to creating an environment where you can feel safe and confident using our services. If you experienced any discomfort or noticed any issues, please do not hesitate to contact us via the complaint handling contact below.Your feedback will be shared with the relevant departments and used to help us make ongoing improvements. [Complaint Handling Email Address]📧 Mail: cs@tokyomk.com

Tokyo MK is pleased to announce a special collaboration with Singapore Airlines, offering an exclusive complimentary upgrade for Kris+ members. Passengers flying with Singapore Airlines to or from Haneda and Narita airports can enjoy a free vehicle upgrade when booking Tokyo MK’s luxury airport transfer service. Promotion Details By booking Tokyo MK’s airport transfer service online and completing the required steps, passengers can receive a free upgrade to a premium vehicle.

We are excited to introduce a new subscription service that allows you to use Tokyo MK’s luxury hire vehicles with a monthly payment plan. Service Benefits Free airport transfer hire service worth approximately 100,000 JPY 10% discount on hire fares with member pricing (available even for non-members) Guaranteed reservations How It Works 100,000 JPY per month (tax included) Payment due at the end of each month for the following month's usage This exclusive flat-rate ser

As we move into 2025, Tokyo MK will remain committed to providing you with a "safe, secure, and comfortable environment." Regarding the hire reservation system that we began operating in October, we understand there may still be some inconvenience. We are actively working on improving the system to make the booking and usage process even more seamless and user-friendly. We sincerely appreciate your continued support and look forward to serving you in the future. ​Thank you fo

We are pleased to announce that we will start operating our web reservation system from October 1, 2024. For the time being, we will continue to accept reservations via the current methods (email and phone) in conjunction with the new system. However, starting January 1, 2025, we will only accept reservations through the web reservation system and by phone for inquiries. We apologize for any inconvenience this may cause and appreciate your understanding. Additionally, we have

We are pleased to announce that Tokyo MK have been selected for the "Travelers' Choice 2024" award on the renowned travel guide platform, TripAdvisor. The "Travelers' Choice 2024" award is given to facilities and services that consistently receive high ratings and positive reviews from travelers who posted their experiences and evaluations on TripAdvisor during the period from January 1st to December 31st, 2023. This prestigious award places Tokyo MK among the top 10% of prop

Tokyo MK is proud to announce the addition of the latest vehicle, the Lexus LM! The Lexus LM boasts advanced safety features such as the "Lexus Safety System+" to ensure enhanced safety. With a partition separating the driver's seat from the rear cabin with glass windows, it creates a luxurious atmosphere akin to a VIP room. Furthermore, the spacious rear seats are equipped with temperature sensors, providing a consistently comfortable environment for your relaxation. With it

Tokyo MK is thrilled to announce the newest addition to our Hire fleet: the Mercedes-Maybach GLS 600 4MATIC®! With its refined spaciousness, unparalleled comfort, and powerful V8 performance, the Mercedes-Maybach GLS 600 4MATIC® sets a new standard for luxury SUVs. It represents the absolute pinnacle of opulence for the Mercedes-Maybach brand. Whether it's a special occasion, private tour, or business event, experience the epitome of luxury when you ride with us. Sit back, re

Thank you for your continued patronage of Tokyo MK's services. Currently, due to a trial implementation at the taxi pick-up lanes at Haneda Airport International flights, we are unable to provide meet and greet services. As a response, we will have our drivers call you to coordinate the meeting location. Depending on the situation and to alleviate congestion, there may be instances where we ask for your patience as we may need to wait a little after your arrival at the pick-u

Dear valued customers, We hope this message finds you well. We sincerely appreciate your continued support. We would like to inform you that, starting from March 21, 2024, we will be revising our late-night and early-morning surcharge from the current 10% increase to a 20% increase. Despite our ongoing efforts to maintain a 10% increase, recent inflation and labor shortages have necessitated this revision. We understand that this may come as disappointing news to our valued c

We sincerely appreciate your continued patronage. We would like to inform you that, starting from March 21st, we will be revising our late-night and early-morning surcharge from the current 10% increase to 20%. CurrentLate-Night and Early-Morning Surcharge: 10% increase from 22:00 to 05:00 Starting March 21stLate-Night and Early-Morning Surcharge: 20% increase from 22:00 to 05:00(Please note that due to the above change, the late-night and early-morning surcharge for Haneda A

We sincerely appreciate your usage throughout 2023. At Tokyo MK, we are committed to continuing to provide you with top-quality services and a safe, secure environment that meets your satisfaction. In 2024, we will also be actively working towards the realization of a carbon-neutral society through environmentally conscious initiatives. We look forward to your continued support and patronage. Thank you very much.

The current meet method has been a combination of meet service and third-lane meet with wired communication. However, there has been a significant increase in policing and enforcement at the third lane for waiting and boarding. Due to this, it has been determined that boarding should not take place in the lane in the future. As a result, starting from reservation dates on February 1, 2024, all pickups will be handled exclusively through the meet service. We kindly ask for you

On November 20th, at the Magical Chocolate Night event for the movie "The Beginning of Wonka and the Chocolate Factory" held at Roppongi Hills Arena, popular actor Hugh Grant made his appearance on the red carpet from Tokyo MK's Mercedes-Benz V. You can watch the video of his arrival on the red carpet. The movie "The Beginning of Wonka and the Chocolate Factory" is currently in theaters from December 8th! Warner Bros. Official Channel [Archived Streaming] Movie "The Beginning

Tokyo MK Co., Ltd. is pleased to announce the resumption of its chauffeur drive service, known as "CDS" (Chauffeur Drive Service), for Emirates Airlines' First and Business Class passengers at Haneda Airport. Tokyo MK has been offering this service in partnership with Emirates Airlines since 2013, receiving high praise from passengers. However, due to immigration restrictions stemming from the COVID-19 pandemic in 2019, the service was temporarily suspended. Now, in response

We sincerely appreciate your continued patronage of Tokyo MK. We would like to inform you that, in line with our ongoing transition to an all-hire car fleet, the availability of taxi vehicles has decreased at Tokyo MK. Consequently, there may be limitations on taxi reservations during the year-end and New Year period. During peak reservation hours, there is a possibility of delays in taxi service. If any such delays occur, rest assured that we will contact you on the day of y

Tokyo MK has introduced BMW's electric vehicle, the 'iX xDrive50,' which is environmentally friendly and produces zero CO2 emissions. ​ We aim for all vehicles to be electric and equipped with autonomous driving systems by 2028

The payment method for "Advance Payment" when using a limousine service will be discontinued as of September 30th, and we will be switching to "Advance Card Payment" for new reservations. Please be aware that we will charge a fee of 3,000 yen (tax included) per vehicle when using this service. 【Fee Calculation Examples】 (For multiple vehicles, same day use only) October 1st (until midnight), using 2 vehicles:3,000 yen x 2 vehicles = 6,000 yen (For multiple vehicles, spanning

We sincerely appreciate your continued support of Tokyo MK. We regret to inform you that our "Full Support for Restaurants" campaign, which we have been offering since April 27, 2020, will come to an end on September 30, 2023. We apologize to our valued customers who have been enjoying this service and kindly ask for your understanding regarding this decision. ■ Campaign Ends: September 30, 2023 We would like to express our heartfelt gratitude for the overwhelming support we